Returns & Refund Policy
Last updated: June 2026
Quality Guaranteed
Every product is verified before dispatch — authenticity, seal, and condition.
24h Damage Claims
Report any damage or wrong items within 24 hours of receiving your order.
No Open Returns
As food-based products, opened supplements cannot be returned or exchanged.
Our Quality Commitment
We take great care to ensure that every product we ship meets the highest standards. Before any order leaves our store, we verify:
- ✓Product authenticity — via brand scratch-and-verify codes where available
- ✓Manufacturing and expiry dates — all products have a minimum 3 months shelf life remaining
- ✓Seal integrity — no tampered or broken factory seals
- ✓Correct product — right flavor, size, and quantity as ordered
If we make a mistake, we will fix it — fully and promptly.
Return Eligibility
Eligible for Return / Replacement:
- ✓Wrong product delivered (different brand, flavor, size, or quantity)
- ✓Product arrived with damaged packaging due to transit (report within 24 hours with photos)
- ✓Factory seal broken upon delivery (not opened by you — pre-broken)
- ✓Product is clearly expired at the time of delivery
Not Eligible for Return:
- ✗Products that have been opened, used, or partially consumed
- ✗Products returned without original packaging, stickers, or seals
- ✗Damage reported after 24 hours of delivery
- ✗Change of mind (you ordered the wrong flavor or size)
- ✗Products purchased during sale or with discount codes
Why no returns on opened products? Supplements are food-grade products. Once opened, we cannot guarantee the condition, storage, or handling. This policy protects every customer from receiving a product that has been tampered with.
How to Report a Problem
- 1
Report within 24 hours
Contact us within 24 hours of receiving your order via WhatsApp or email. Damage reports submitted after 24 hours will not be accepted.
- 2
Send photos or video
Share clear photos or a short video of: (a) the unopened product as received, (b) the outer packaging/box, (c) the shipping label. This helps us file a claim with the courier if needed.
- 3
We investigate
Our team will review your report within 24 hours and confirm the next steps.
- 4
Replacement or refund
Once approved, we either ship a replacement product at no extra cost, or process a full refund to your original payment method within 5–7 business days.
Refund Timeline
| Payment Method | Refund Timeline |
|---|---|
| UPI / Wallet | 2–3 business days |
| Debit / Credit Card | 5–7 business days |
| Net Banking | 5–7 business days |
| Store Credit (if requested) | Instant (next purchase) |
Refunds are processed after our team approves your return/refund request. Timelines may vary depending on your bank.
Contact Us for Support
To report a problem with your order, contact us via WhatsApp (fastest) or email: