Privacy Policy
Last updated: June 2026
At Protein Plus Store, your privacy is important to us. This policy explains what information we collect, why we collect it, and how we protect it.
1. Information We Collect
When you use our website or place an order, we may collect the following information:
- •Name, email address, and phone number (for order communication)
- •Delivery address (for shipping your order)
- •Payment information (processed securely through Razorpay — we do not store card details)
- •Device type, browser, and IP address (for website analytics)
- •Order history and preferences (to improve your experience)
2. How We Use Your Information
- •To process and fulfil your orders
- •To send you order confirmations and delivery updates via email and WhatsApp
- •To respond to your enquiries and provide customer support
- •To improve our website, products, and services
- •To send promotional offers (only if you have opted in — you can unsubscribe at any time)
3. Sharing Your Information
We do not sell, rent, or trade your personal information to any third party. We only share your information with:
- •Courier partners (Delhivery, Xpressbees, etc.) — to deliver your order
- •Payment processors (Razorpay) — to process your payment securely
- •Email/notification services — to send order and delivery updates
All our service providers are contractually obligated to protect your data and use it only for the purpose for which it was shared.
4. Cookies
We use essential cookies to keep you logged in and maintain your shopping cart. We may also use analytics cookies to understand how visitors use our website. You can disable cookies in your browser settings, but this may affect your ability to use certain features of the site.
5. Data Security
We implement industry-standard security measures to protect your personal data, including HTTPS encryption for all data transmission and secure, encrypted storage for account information. Payment data is never stored on our servers — all payments are processed by Razorpay, a PCI-DSS compliant payment gateway.
6. Your Rights
Under the Information Technology Act, 2000 and related rules (India), you have the right to:
- •Access the personal data we hold about you
- •Request correction of inaccurate information
- •Request deletion of your account and associated data
- •Opt out of marketing communications at any time
To exercise any of these rights, email us at order@proteinplusstore.com.
7. Data Retention
We retain your order information for up to 7 years as required by Indian tax and accounting laws. Account information is retained until you request deletion. Analytics data is retained for up to 26 months.
8. Third-Party Links
Our website may contain links to third-party websites (e.g., courier tracking pages, brand websites). We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing personal information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page with the revised date. Continued use of our website after any changes constitutes your acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us: